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FAQ

Why Choose Us?

At PhysioActive Orthopaedic & Sports Injury Centre, our focus is on your specific needs. Our staff have advanced skills in assessment and treatment and you will receive ample one-on-one time with your therapist. We don’t use assistants or aides so all your treatments are provided by your professional. Our therapists are often able to discover underlying causes of your symptoms that other clinics have missed. We specialize in complicated cases, but are proud of our success in the treatment of all injuries.

We book a full hour for your initial physiotherapy, osteopathic or massage consultation and only 2 patients per hour for physiotherapy follow up appointments in order to tailor treatment to your specific situation and to make sure that all your questions are answered.

All of our therapists are committed to continued post-graduate education to speed your recovery. Some of our therapists are involved in teaching and mentoring at the post-graduate level.
Do I need a Doctor’s referral?

Physioactive does not require a physician referral to assess and treat your injury or condition. Whether you are being seen by a physiotherapist, massage therapist or chiropodist, all of our professionals are registered and can see you without a referral.

Please note that some Extended Heath Providers may require that a doctor’s referral be submitted prior to payment being issued. You should contact your insurance company with any inquiries or verify your benefit book. It is always in your best interest to check your personal plan details prior to booking an appointment.

Should any further medical investigations be required, your therapists will be sure to refer you back to your family physician
How long are my appointments?

We allocate one hour for the initial physiotherapy assessments. This initial appointment is a thorough assessment of your injury, but also of your overall health, and there is dedicated time within the assessment for treatment.

Most follow-up treatments that you will require after the initial consultation are scheduled for 30 minutes, but you may be at the clinic for longer. The use of modalities (such as laser, ultrasound, magnetic biostimulation, paraffin wax, acupuncture, hot/cold therapy) and use of gym equipment are all services that may keep you at the clinic a little longer than your scheduled 30-minutes (up to an hour). We pride ourselves in offering a premium service, which is why we only schedule a maximum of two patients an hour and do not use assistants, students or volunteers. You can be assured that your 30-minute follow-up will be one-on-one with your registered therapist.

Should you desire/require longer appointments, you also have the option of scheduling 45-minute or 60-minute appointments.

Osteopathic manual therapy appointments are standard 60-minute in length.

Massage therapy appointments can be scheduled based on your needs, or insurance coverage. We offer 30-minute, 45-minute, 60-minute, 75-minute and 90-minute appointments. Our Registered Massage Therapists usually recommend that the first scheduling be 60-minute to ensure a comprehensive evaluation of your issues, aches and pains in order to properly treat you.

Blog

From Tilted to Thriving: How Gentle Therapy Helped Baby S. Overcome Torticollis

Posted by Thomas Hein on March 18, 2025

When Baby S. first arrived at PhysioActive, his parents were concerned. His head always seemed to tilt and turn to one side, making it difficult for him to breastfeed comfortably. His mom noticed that he preferred nursing on only one side, often becoming fussy and frustrated. Over time, they also began to see a flat spot...Read More

Testimonials

An excellent physio clinic. I had Sina as my therapist and he was professional, knowledgeable, and very helpful. I would gladly refer friends and family to Sina at Physioactive

An excellent physio clinic. I had Sina as my therapist and he was professional, knowledgeable, and very helpful. I would gladly refer friends and family to Sina at PhysioactiveRead Less

Debbie Rapoport

The staff here are very kind and helpful. Eunice helped me a lot with my lower back pain. She helped me to figure out what the cause of the pain was and provided me with exercises to help me recover / prevent further injury.

The staff here are very kind and helpful. Eunice helped me a lot with my lower back pain. She helped me to figure out what the cause of the pain was and provided me with exercises to help me recover / prevent further injury.Read Less

jamie

Sheetal and the whole PhysioActive team were great! I was treated for two different injuries and was given the kind of personalized, tailored care that you hope for when you're recovering from injury. The recoveries were successful and I felt like I got outstanding care from...Read More

Sheetal and the whole PhysioActive team were great! I was treated for two different injuries and was given the kind of personalized, tailored care that you hope for when you're recovering from injury. The recoveries were successful and I felt like I got outstanding care from start to finish.Read Less

Damien Ciotti

Very professional staff, billed my insurance for me automatically which was really helpful. Great team overall. Best of all shout out to my chiropracter Zack Starr for an amazing in depth diagnosis and work up. He went overtime just to help and really put in the extra effort....Read More

Very professional staff, billed my insurance for me automatically which was really helpful. Great team overall. Best of all shout out to my chiropracter Zack Starr for an amazing in depth diagnosis and work up. He went overtime just to help and really put in the extra effort. Very effective prescription as well. The regimen he put me on has helped a lot. 10/10Read Less

Avi Feygin

I saw Pooria. He was great all 4 sessions and so were the rest of the staff. Got me back to normal in no time! Highly reccomend.

I saw Pooria. He was great all 4 sessions and so were the rest of the staff. Got me back to normal in no time! Highly reccomend.Read Less

Zach Apter

After finishing treatment from Monica. I have felt that any symptoms of sourness and stiffness in me just disappeared by themselves. During the miracle treatment, I feel her kindness and passion for medical treatment methods. Beyond, those, her combined knowledge of acupuncture...Read More

After finishing treatment from Monica. I have felt that any symptoms of sourness and stiffness in me just disappeared by themselves. During the miracle treatment, I feel her kindness and passion for medical treatment methods. Beyond, those, her combined knowledge of acupuncture and massage is the fact that she is so focused on the results of the treatment that after one or two sessions, I have already gotten the best outcome that I have ever experienced. I would say that she has an angel's fingers. It is an incredible wonder. It is an ancient way that she understands and practices so well to heal your health from the physical body to the eternal soul. I highly recommend this rehabilitation center and Monica to someone who is looking for the best medical treatment from the most caring practitioner.Read Less

Li You

After many months of being in pain and countless of doctor’s appointments and tests, no one was able to understand my pain or help me. However, during my first appointment with Thomas he was able to locate and finally ease my pain! Thank you!

After many months of being in pain and countless of doctor’s appointments and tests, no one was able to understand my pain or help me. However, during my first appointment with Thomas he was able to locate and finally ease my pain! Thank you!Read Less

Bayla Perelman

I highly recommend Chiropractor Zachary Starr. Highly professional and his treatment resolved my TMJ for the long-term. He also supported with supplying exercises to carry on the treatment at home in relation to treatment of TMJ and improvement of posture.

I highly recommend Chiropractor Zachary Starr. Highly professional and his treatment resolved my TMJ for the long-term. He also supported with supplying exercises to carry on the treatment at home in relation to treatment of TMJ and improvement of posture.Read Less

Leonora Buskin

Highly recommend PhysioActive. Winnie (physiotherapist) helped me a lot following my knee injury (injured ACL & MCL). She is very knowledgeable and one of the areas she specializes in is nerve work all over the body. Words can’t describe how amazing Winnie is at what she...Read More

Highly recommend PhysioActive. Winnie (physiotherapist) helped me a lot following my knee injury (injured ACL & MCL). She is very knowledgeable and one of the areas she specializes in is nerve work all over the body. Words can’t describe how amazing Winnie is at what she does. Originally she did ultrasound massage to reduce inflamation and swelling in my knee. Then she started doing some work with her hands. At the end of each appointment she would put my legs into a magnetic wheel that works at a cellular level and actually helped reduce pain. She also assigned exercises to do at home which helped too. Later I also started seeing Mina (osteopath), and he’s also very talented, knowledgeable and gentle. My foot, even though it wasn’t injured, was having trouble adjusting after many months of inactivity and was achy, so I ordered orthotics to put inside my shoes, which made a huge difference, and this was done through their chiropodist Vincent (the pair of orthotics he ordered for me is perfect). The front desk staff is great too, especially Negin and Armine. If you’re newly injured and lost, please hang in there as it will get better, and this is one great clinic that can help.Read Less

Inna Kakoian

I have been a client at Physioactive since 2010 and continue to have a wonderful experience. My bookings are always easy and efficient via telephone and in person, through Physioactive’s organized, knowledgeable and friendly staff members. Appointment booking emails and...Read More

I have been a client at Physioactive since 2010 and continue to have a wonderful experience. My bookings are always easy and efficient via telephone and in person, through Physioactive’s organized, knowledgeable and friendly staff members. Appointment booking emails and reminders are always provided, as well as follow-up check ins between longer visits. The clinic is clean and organized. Physiotherapists, Nick and Aparna, and Massage Therapist, Shirley, have been critical in my physical healing from injuries and and preparation and recovery postpartum. I constantly leave the clinic AMAZED by their knowledge, ultimate care, and physical relief. I would HIGHLY recommend Physioactive to all!Read Less

Melissa Custoreri

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