Our Member Portal Has Arrived: We are currently beta testing during which everything may not work perfectly, so we ask for your patience if you are having any troubles. We have added this feature for our clients’ convenience to view upcoming appointments, statements, online booking and more.
Already a client? Access our Web Portal here.
The client portal provides secure access to your physiotherapy appointment information. It allows you to complete forms, check statements, and book appointments.
The majority of our staff and services are available to book on the portal, with the exception of the following:
Online appointment booking with Thomas Hein Reg. PT is NOT available.
Online booking for some special services such as Pilates, our Scoliosis program, and concussion care is NOT available.
To access the portal, log in with the username and password you created after receiving your welcome kit.
Once on the client portal website click on the login icon on the top right of your screen.
For new users – the forms on the portal are listed on the DASHBOARD and DOCUMENTS tabs. Mouse over a form title or header, then click to open the form. New forms without data entered are orange, forms with data previously entered are green.
Complete the fields, and make sure to SAVE. There is a SAVE button on the bottom left, please ensure this is clicked before you exit.
For any issues with the portal, please email us at firstname.lastname@example.org for or call us at 905-695-0371.