PhysioActive

FAQ’s

Frequently Asked Questions:

Why Choose Us?

At PhysioActive Orthopaedic & Sports Injury Centre, our focus is on your well-being and your specific needs. As a result, you will receive ample one-on-one time with your physiotherapist. We don’t use assistants or aides so all your physiotherapy treatments are provided by your physiotherapist. We book a full hour for your initial consultation and only 2 patients per hour for physiotherapy follow up appointments in order to tailor treatment to your specific situation and to make sure that all your questions are answered. All of our therapists are committed to continued post-graduate education to refine their knowledge base and skill sets. Some of our therapists are also involved in teaching and mentoring at the post-graduate level.

Do I need a Doctor’s referral?

Strictly speaking the answer is No. You do not need a physician’s referral to see a physiotherapist, registered massage therapist or chiropodist at our clinic. All of our health professionals are registered and qualified as direct access professionals, meaning that they can assess and treat you without a referral. Be assured that our health professionals will always refer you to your family physician if they feel that you require any medical consultation or investigation that they can not provide. Be aware, however, that even though it is not required by law, some extended health plans still require a physician’s prescription for physiotherapy and most still do for registered massage therapy in order to be re-imbursed. You should check your plan first to see if this is the case. The vast majority of plans accept a chiropodist’s prescription for custom foot orthotics coverage which we can provide, but the rare plan may require a physician’s prescription. Once again, it is best to check your plan’s specifics prior to obtaining services.

How long are my appointments?

For physiotherapy, your first appointment will be a one hour booking for an initial consultation with your physiotherapist. Although this first session will mainly consist of assessment, there is usually time to initiate a small amount of treatment as well. Subsequent treatment visits are 30 minute one-on-one bookings with your physiotherapist. However, for these visits you will likely be in the clinic longer than the 30 minutes (usually around 45 minutes to an hour in total) as your physiotherapist may also use modalities such as electro-stimulation, acupuncture or exercises following your one-on-one time which are all included as part of the physiotherapy session. For registered massage therapy, it is usually recommended (but not absolutely required) that your first appointment be booked for one hour. Following visits can be booked for 30 minutes, 45 minutes, 60 minutes or longer depending on your preference or advice of the therapist.

How are the clinic’s services covered?

Most extended health/employee benefits plans cover the services of a physiotherapist or registered massage therapist and custom foot orthotics provided by a chiropodist. You should check your plan to inquire into the specific coverage available to you. If you were injured in a motor vehicle accident, your auto insurance plan will cover any of the necessary assessment and treatment services. A treatment plan written by your therapist for approval by your insurer may be required depending on the nature of your injuries and time elapsed from the date of the accident. You can phone the clinic or speak with your therapist for more details. Please note that our services are not covered by OHIP. In the event of a WSIB (worker’s compensation) claim, we do not bill WSIB directly. You may be eligible, however, for partial re-imbursement from WSIB for any of the costs you incur. Please talk with your WSIB adjudicator if this is the case.

What are my payment options?

We accept Visa, MasterCard, Debit/Interac, cash and cheque. A proper receipt will be issued so that you may send it to your private/extended health plan for reimbursement in order to recover your expenses. Most workplace extended health plans cover our services as all our practitioners are registered with their respective colleges.